1260 La Avenida Street
Mountain View, CA 94043
 
Toll Free: 888-230-5488

RTS Support

On-site Support

RTS will provide you with the highest possible level of customer service. When you call an RTS Representative, we assign you with an experienced technician who can provide you with an 'end-to-end' resolution to your problem. We will assess your situation, before recommending a course of action. If it is necessary to buy new parts or software our experienced technician will install and ensure that you have a completed and working system.

Rest assured that RTS keeps track of all your support history so that we can efficiently maintain the continuity of care that you expect and trust from RTS.


Telephone Support

RTS understands that you might have a minor situation that can be solved over the telephone. In these cases do not hesitate to call a RTS representative. We will do our best to assist you with your problem.

*** Please help us by having your details at hand, including your Operating System name and version number, and any other details that may aid us in solving your problem.

Telephone support is free to all our clients making it an affordable and efficient way to solve problems.


Networking

RTS can provide assistance in designing a network-computing infrastructure from the ground up or can provide advice on upgrading an existing network. These networks function as local area networks (LAN’s) connecting computers together in an office environment. RTS also offers services that will connect branch offices whether it is in another building or another city – wide area networks (WAN’s). RTS will provide flexible support agreements for clients on an ad-hoc system.


Network Installation

After designing a suitable data network solution, RTS will work out a thorough installation plan. An installation plan will take into account your business hours of operations or special needs you may have. Our relationship with top-tier hardware and software vendors ensures that we have access to the latest networking products at the lowest prices. Our team will ensure that these products are installed and configured correctly adhering to our strict quality assurance guidelines at all times.

Network Reconfiguration

We can assist with adding, moving or changing any part of your network including networking hardware and desktop (or laptop) workstations.
  • Solaris
  • Cisco
  • Red Hat Enterprise LINUX
  • VOIP and Load Balancing